Employee self-service is a great tool that provides workers with access to information about personalized human resource, payroll and benefit information. While this option provides value to many businesses, teaching employees how to use this type of system may require extensive effort.
Employee benefit consultants can teach human resource personnel some of the best ways to educate workers about self-service options. Take a look at the three tips below to learn a few of the techniques these supervisors can use to successfully offer do-it-yourself benefit enrollment choices to workers.
1. Effectively promote the option. – Employees can't use self-service if they don't know about it, so be sure to give them plenty of information about its benefits. Doing so could help human resource managers save resources, as workers might become more inclined to access their personalized information through this online system.
Human resource supervisors can educate workers in a variety of ways, including through emails, newsletters and other company communications. Encourage employees to use self-service as much as possible, as it could provide significant benefits to employers and workers.
2. Host a meeting. – Host a meeting with employees to introduce employee self-service when it becomes available, as this provides an open forum where human resource managers and workers may discuss the option. Supervisors can deliver immediate responses to workers' questions, and may receive instant feedback. Giving employees printouts that feature information that might be included in a presentation or slideshow is an excellent way to help them if they decide to use this option.
3. Offer additional support. – Employees might have additional questions when they access a company's employee self-service, so provide them with contact information for a human resource representative who can help them with this option. Doing so might increase the likelihood that they will give the service a try, as they can receive fast support if they encounter a problem.
