Whether it's people who have switched from employee benefits or those who have secured a coverage policy for the first time, many people have encountered problems when enrolling for coverage through HealthCare.gov. And while the government has promised to help consumers overcome these obstacles, they're at a loss for just how to accomplish this as of yet, according to a new report.
It's estimated that 22,000 Americans have sent in a request to health officials within the government, asking that they correct errors that were encountered when trying to sign up for a health plan, The Washington Post reported. Though there hasn't been any one overriding issue, the most common problems have included being charged more than they were quoted originally, buying a plan that wasn't intended and being denied or deemed ineligible.
After speaking with unnamed sources who are familiar with the situation, The Washington Post further discovered that these appeals are being stored until the appropriate measures can be determined as to how to handle the enrollment errors and work through the backlog of requests.
Addie Wilson, a West Virginia resident who encountered problems, told the news source that she needed coverage right away, because her husband required surgery immediately. Unfortunately, the federal subsidy she qualified for didn't translate into a lower bill, putting her in a predicament.
"It is definitely frustrating and not fair," Wilson told the newspaper. "I hope they really work on getting this fixed."
Many other are cognizant of the fact that the federally facilitated website is still encountering errors, having experienced them. Just 8 percent of respondents said that they thought HealthCare.gov was performing well, according to a survey performed by The Associated Press and GfK.
