The importance of employee benefit plans derive from the financial security that they offer workers. Part of the difficulty of not having much money is having to live in a fog of economic uncertainty, never knowing if a hidden cost is going to be sprung on one's assets and ruin any financial plans that one has made. With health insurance and other services as part of one's compensation on the job, there's a lot more stability available.
However, a major problem for personnel who have complicated benefit packages is that despite being insured, the actual costs of certain things such as co-deductibles and procedures that aren't covered by a plan can often be obscured by numerous details. The Government Accountability Office cautions that this is a significant problem for consumers and workers who believe they're completely insured but may actually be lacking in certain areas.
Employers who offer coverage and other services need to be sure that their workforces completely understand the intricacies of benefit packages. Otherwise, resentment can grow when an unknown cost comes calling that a staff member didn't expect to deal with. Use the services of a benefit specialist to be sure that every member of an organization has come to grips with the minutiae of a plan.